• Insurance information: The Physical Therapy Department accepts most insurance plans through employers as well the exchange programs. At this time, we do not accept any form of Medicaid insurance. If you have a question about your specific insurance eligibility and benefits, you can call the number on the back your card and they will be able to further assist you. As a courtesy, we will verify your insurance benefits for physical therapy.
    • We strongly advise you to contact your insurance company directly to obtain this information since it is ultimately the patient’s responsibility to know and understand their insurance benefits.

  • Appointment Policy: Physical Therapy improves your function and daily life through a variety of treatments that have been proven successful. Your physician and physical therapist have agreed on the frequency of your treatments. It is important that you attend your therapy appointments consistently to gain maximum benefit from your visits. Frequent cancellations are very detrimental to the outcome of your treatment. We make every effort to schedule appointments in a way that maximizes your time spent with the therapist. If you are late, it creates a disruption for not just you, also the therapist and all of the other patients.
    We understand that occasionally there may be a need to reschedule an appointment.
    • If you need to reschedule an appointment we require a 24 hour notice. In such a case, please call our office and arrange for a make-up appointment with our Front Desk Receptionist. The make-up appointment needs to be in the same week, preferably the very next day. Should you cancel or no show for your appointment more than one time during a 12 visit course of treatment, there may be a charge of $20.00 for each cancellation or no show. If you no show for an appointment more than three times, you will be discharged from therapy. Obviously, we do understand emergencies arise.
    • Note: If you are a worker’s compensation patient, your insurance will not reimburse for cancelled and missed appointments. You will personally be held responsible for these fees.

  • Prescription Policy: Most insurance companies require a valid prescription form a Connecticut Licensed Physician, Dentist, Podiatrist or Nurse Practitioner for physical therapy reimbursement. It is the patient’s responsibility to ensure the prescription is up-to-date and valid.

  • Fees & Payments: It is our policy to collect copays at the time of service. Coinsurance is an estimated amount and we may not know the exact amount until the claims are processed. Therefore, the estimate is based on the average patient responsibility. Please click here to see our policy regarding a Good Faith Estimates and Surprise billing. If there is a balance due after your insurance processes, we will bill you for the difference between the amount you have paid and what the insurance states is the patient responsibility amount. If you have a deductible which has not been met, you may be asked for payment as well. We request payment arrangements for all office services at the time they are rendered unless prior arrangements have been made. We accept cash, checks, and all major credit cards for your convenience. If we are a participating provider of your insurance company, we will bill them directly. However, payment is the patient's responsibility. We will help in any way we can to assist you in handling claims. 

  • Medicare: Adhering to Medicare guidelines for physical, speech and occupational therapy, there are financial limitations for therapy services. The dollar amount for the 2016 limitation from January 1, 2016 through December 31, 2016 is $1,960. You will be responsible for any therapy services provided beyond the Medicare limitation.
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